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March 15 Update from OneCareIt’s been awhile since we’ve posted – time just flies when you’re working on OneCare! OneCare Launched Around the World Since the launch, we’ve also heard some great suggestions around functionality improvements and features. As you know, OneCare is an evolving service and we’re taking those suggestions to heart as we look toward future releases. And, as always, as new functionality and updates to the service are available, you – as existing OneCare customers – will automatically get those new things when they are available as a part of your service subscription. OneCare’s Dedication to Our Customers OneCare is tested by numerous organizations around the world and is certified anti-virus protection by two of the industry’s leading independent certification authorities: International Computer Security Association (ICSA) Labs and West Coast Labs. These labs are widely recognized as key authorities within the industry for research, intelligence, and certification testing of anti-malware products. Both ICSA and West Coast Labs employ testing methodologies that reflect malware threats that are “out in the wild” and we believe these tests serve as important measures of OneCare’s performance against real world threats. Beyond these particular certification authorities, though, we are also definitely looking closely at the methodology and results of other recently reported tests from other organizations around the globe for any insights that may help our ongoing work to enhance OneCare and to help ensure the most effective level of protection and service that we can provide our customers. It is important for OneCare We truly appreciate your business and are committed to earning it every day. If you have questions, concerns or comments, please continue to reach out and let us know. All the best, P.S. OneCare and .PST and .DBX Bug -- Fixed Again, no action is necessary to get the fix – OneCare will self-update for it – but if anyone still wants to manually confirm that they have received the most recent anti-malware engine, you can do so via the following steps: 1. Click “Change OneCare Settings” in the Main OneCare user interface For customers whose Outlook .pst and Outlook Express .dbx files had been quarantined prior to this fix and engine update, you should take the following steps to recover your email: 1. Close Outlook or Outlook Express Recent reports about this bug conveyed that OneCare actually deleted Outlook files, which is not accurate and has caused some confusion in the community. It is important to clarify that although in certain cases OneCare might automatically delete a piece of malware, OneCare does not delete archive files such as .pst or .dbx files, nor does the design of the service allow users to set OneCare to automatically delete such files when quarantined. To delete whole archive files, such as those .pst and .dbx files that were erroneously being quarantined by OneCare prior to the fix issued this weekend, the design of the service is such that it would require someone manually deleting these files from the quarantine dialog in order for them to actually be deleted. And if a customer is facing a rare situation where their full .pst or .dbx files had somehow been manually deleted, they may be able to use the backup and restore functionality offered by OneCare to restore files from the last time they were backed up. We have also seen some instances where customers attempted to do a system restore after their .pst or .dbx files were quarantined and then could no longer find the files in their quarantine list – not that the files are deleted, just that they can’t find them. For any customers who are still having problems recovering your lost files – or if you just want to talk to someone to figure out what’s going on – please, please contact our support team… we can help. Comments (193)
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